We would like to invite you and your team to join our upcoming training program titled “S.M.A.R.T. KPI Setting: The Essential for Organizational Success”. This session is specifically designed to help organizations strengthen KPI Formulation and improve decision-making in today’s challenging economic landscape. The webinar is to be held via ZOOM on Dec 9, 2026 (Wednesday) [09:00 ~ 17:00]. Total 7.0 hours online seminar.
Peter Drucker famously said, “What gets measured gets done.” Measurement is an essential management tool, as it helps us determine if our work is making an impact, demonstrate value, manage resources, and focus improvement efforts.
COURSE OBJECTIVES
At the end of this 1-day program, the participants would be able to:
- Understand the foundation of KPI, the Performance Management System
- Enhance their knowledge on KPI and its importance
- Develop essential Key Performance Indicators KPI
- Manage Key Performance Indicators KPI
- Review the Key Performance Indicators KPI in the company
COURSE BENEFITS
- Enhanced Financial Literacy: Refresh fundamental knowledge of fixed, variable, direct, and indirect costs, enabling clearer operational financial understanding.
- Effective Budgeting & Variance Control: Learn the step-by-step process of preparing budgets, reading budget vs. actual reports, and pinpointing favourable/unfavourable variances.
- Data-Driven Decision Making: Gain tools to distinguish relevant costs, evaluate opportunity costs, perform special decision analysis, and assess make-vs-buy (in-house vs. outsourced) options.
- Practical Cost Control & Root-Cause Mitigation: Participants gain hands-on capability to identify budget overruns, conduct root-cause analysis on favorable or unfavorable variances, and take targeted corrective actions to keep business operations within budget.
- Smarter Strategic Business Decisions: The course equips managers to evaluate complex choices—such as outsourcing versus in-house production and assessing opportunity costs—ensuring every decision aligns with cost efficiency and profitability.
- Sustainable Company Growth & Financial Health: By establishing effective resource allocation, cost transfer methods, and cost-benefit analysis, participants ensure their company manages costs efficiently to achieve long-term financial stability and growth.
Module 1: Understand organizational direction
- Organization’s Vision and Mission
- Objectives and Goals (current, short-term & long-term)
- Linking Organizational Objectives & KPIs
Module 2: Overview of PMS and KPI
- PMS Cycle – KPI setting, monitoring, reviewing and rewarding
- What is Key Result Area (KRA)?
- What is Key Performance Indicator (KPI)?
Module 3: Understanding KRA and KPI
- Types of KPIs - leading and lagging
- Cascading organizational goals to Division, Department, Unit and Individuals
- Setting S.M.A.R.T. KPIs for relevant division, department and unit - based on past achievements and company strategic goal
Module 4: Management role and current practice in KPI Setting
- Managers and Head of Department’s (HODs) role in PMS Cycle
- Tackling operational issues – how KPI can help?
- Unachievable KPI – what’s the next action?
- Review - how frequent and what’s the best practice?
Click the image below or the PDF attached to download the training flyer and registration form. Kindly fill in the form and scan to return it to us by email. You can send the email stated in the training flyer. Alternatively, feel free to contact us at 012-6981938, 017-3609322 if you wish to speak to our training sales consultant.
Please download the training flyer via the download link:
Online seminar - S.M.A.R.T. KPI Setting:The Essential for Organizational Success
